CommerceLab Shop
  • The Basics
    • CommerceLab Shop Documents
      • Adding Domains & Watchful Key
      • CommerceLab Shop Documentation
    • Getting Support
  • Installation
    • Component install
      • Installing on an existing site or fresh Joomla 4 setup.
      • Post Install Setup Wizard
    • Quickstart Demo Install
      • Installing From a Quickstart Demo
  • Getting Started
    • First Product Setup
      • Creating your first product category and product article through Joomla
      • Creating a product & adding product details in CommerceLab Shop
    • Product setup in Page Builder
      • Overview / Navigating to builder
      • Creating a grid layout in builder
      • Adding product image in builder
      • Adding product Title & Subtitle in builder
      • Adding product details in builder
      • Adding custom shop elements in builder
      • Creating Custom Fields for a product and displaying them in YOOtheme Page Builder on a product page
      • Show your product anywhere in your website
      • Product image gallery add to builder
    • Core Modules
      • Currency Switcher Module Setup
      • Desktop Cart Module Walkthrough
      • Mobile Cart Module Walkthrough
    • Core Shop Pages
      • Checkout Page
      • Store Cart Page
      • Order Confirmation Page
      • Terms & Conditions Page
    • Shop Settings
      • Customer Order Dashboard
      • Shop Emails & Settings
      • Setting up Currencies
      • Setting up Countries & Zone Taxes
      • Global Configurations
      • Discount Codes
      • Countries, Zones & Shipping Rates
  • Add-ons
    • Core Add-ons
      • Gallery View
    • Payment Gateways
      • Mollie Advanced Pay Setup
      • Stripe Advanced Pay
      • Stripe Checkout (Included)
      • Paypal Checkout (Included)
      • Now Payments
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On this page
  • Shop emails & how they work
  • Email types
  • Multilingual Emails by Country
  • Global site & order details email shortcodes
  1. Getting Started
  2. Shop Settings

Shop Emails & Settings

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Last updated 2 years ago

Shop emails & how they work

Your shop comes ready for sales with ready to use email management system to send customers their order details and send admin the order notice.

  • Navigate to your Email Menager by going to the CommerceLab Shop dashboard then scroll down to and activate the "settings" dropdown and go to "Email Manager"


Email types

  • Thank you email: Triggered automatically when an order is completed.

  • Order completed email: This is sent to users for Offline payments when you set the order to completed.

  • Refunded: This email is sent in the case of a refund automatically when set to refunded in the order dashboard.

  • Pending: Offline Orders the first come in will be set to pending until changed to to comfirmed.

  • Confirmed email: This is sent to admin when a new order is confirmed.

  • Denied Email: For offline payments and triggered in the order details to send to the customer. Letting them know the order was denied.


Multilingual Emails by Country

  • Duplicate the emails and make your shop internation. If your Joomla website is activated to have multiple languages you easily create emails in different languages and depdending on the language detected will determine which email to send in which language.


Global site & order details email shortcodes

  • Rememebr that applying tax happens on a product level. You will define the type of tax that each product will have appplied and that will equate to the final price at checkout.